Frequently Asked Questions:
General Information
We source our meat from trusted local farms across the UK that follow ethical and sustainable farming practices. Each farm is carefully selected to ensure the highest quality and freshness for our customers.
Yes, we offer custom meat cuts to meet your specific requirements. Please contact us with your preferences, and we will be happy to assist you.
Yes, your personal information is secure. We use advanced encryption technologies and follow strict data protection regulations to ensure your privacy is maintained.
Shipping and Delivery
We offer a range of delivery options to suit your needs, including next-day delivery for orders placed before 2 PM. We also provide free delivery for orders over a certain amount. Please note that delivery times may vary based on your location within the UK.
Yes, you can track your order. Once your order is dispatched, you will receive a tracking number via email, which you can use to monitor the delivery status.
Currently, we only offer shipping within the UK. We are working on expanding our services to international customers in the near future.
Returns and Refunds
We offer a 14-day return policy for non-perishable items. For perishable goods, please contact our customer service team within 24 hours of delivery if there is an issue with your order. We strive to ensure all our products meet the highest quality standards.
If you receive a defective item, please contact our customer service team immediately. We will arrange for a replacement or a refund as per your preference.
Yes, you can exchange your order. Please contact our customer service team with your order details, and we will guide you through the process.
Payment and Security
We accept various payment methods, including Visa, MasterCard, American Express, PayPal, and Apple Pay. All transactions are securely processed to ensure your personal information is protected.
Yes, our site is secure. We use advanced SSL encryption to protect your data and ensure your transactions are safe.
Customer Support
You can contact our customer support team via email at support@edmundhowdlebutchers.co.uk or call us at 0800 123 456 during our business hours, Monday to Friday, 9 AM to 5 PM.
Yes, we have a physical store located at 123 High Street, Clayhanger, Brownhills. Feel free to visit us during our business hours.
If you have a specific question not covered above, please contact us directly on 01543 375046. We are here to help!